Technical Support - API Webhooks Specialist - Aircall
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
About the role:
We are looking for a seasoned and hands-on Technical Support Specialist
to oversee the delivery of a world-class support experience that exceeds customer expectations
As a Technical Support Specialist, you will join a team that operates as a last escalation point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions.
You will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support.
Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams.
This position is Remote France /Spain / Portugal - Note: we do not sponsor Visa.
Last updated: 11 hours ago
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