Level I Application Support Analyst, Remote - Aledade
Aledade is currently recruiting for a Level I - Application Support Analyst! Our internal and external product users depend on Level I - Application Support Analysts for technical assistance to include triaging defects, identifying product solutions for evolving needs, and product training. Our level II and III support analyst will depend on this individual for excellent triage and documentation skills of reported issues prior to escalation.
This role will support our internal and external application users by resolving application-specific issues in a timely manner. This will require gathering enough detail from the reporter to analyze and diagnose a root cause or escalate to a higher tier within the application support team. Once complete this role is responsible for communicating the issue and root cause to all necessary internal and external application users. They will also work with Product and Engineering in an agile fashion through the resolution of each issue, at which point they will be responsible for closing the loop with all affected parties.
Last updated: 5 hours ago
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