Solutions Analyst, CRM, Remote - Aledade
Aledade Plus (A+) offers innovative care programs, campaign support, and revenue services to help practices succeed with their complex patients, quality goals, and financial health. A+ Solution Analysts are responsible for implementing, configuring, optimizing, and supporting a technology stack that supports Aledade’s partnership services for practices, including care management systems (e.g. EHR), patient engagement technologies (e.g. CRM and telephony systems), and revenue cycle operations.
As a Solutions Analyst, you’ll report to and be mentored by the EHR & Informatics Lead on the A+ Product Team. A+ employs a technology stack composed of both externally-sourced and internally developed systems. Your day may involve troubleshooting a complicated issue, exchanging data with vendors, working closely with operational counterparts on workflow design, and consulting on new product development with engineering teams. Expertise in various aspects of technology and communication skills will be crucial to success in this dynamic position.
We are specifically seeking a Solutions Analyst to work closely with call center and clinical outreach teams to configure, build, and support workflows for patient outreach in our CRM platform and related systems, across a number of patient engagement programs and navigation services. Your customers will include A+ call center operations and a number of related partners serving Aledade’s primary care network.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US or from our offices in Durham, NC; New York, NY; Austin, TX; or Bethesda, MD
Last updated: 7 hours ago
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