Technical Support Engineer - AppDirect
About the Team:
The Customer Operations Team at AppDirect drives our channel and partner support programs. AppDirect provides world-class relationship management and consultation to the companies it partners with to launch new marketplace; independent software vendors (ISVs) who integrate into the platform can benefit from our execution. We provide the implementation of core products, strategy, and expertise for all of our users.
About You:
As a Technical Support Engineer, you are an experienced and detail oriented person capable of providing world-class technical assistance - including issue escalation, investigation, and resolution skills - for our channel partners and app developers. You are highly technical, and have the ability to trouble shoot and resolve complicated issues associated with enterprise grade SaaS platforms. You should also have a successful history of working with Engineering and IT Operations teams to diagnose and fix tickets in a time-sensitive manner, always with an an eye to ensuring partner satisfaction
Last updated: 701 days ago
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