Manager, Client Support - Attentive
About Attentive:
Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
We are looking for an ambitious and motivated client support professional to help lead a team of Client Support Specialists. As a Manager, Client Support, you will help mobilize your team to offer best-in-class support experiences to our clients, support them in meeting and exceeding our performance and quality standards, and help establish a culture of positivity, ambition, and teamwork. This role requires incredible communication skills, a data-driven leadership approach, and the ability to inspire and mobilize a team into amazing performance.
As a Manager, Client Support, you will oversee the daily functions of 8-10 Client Support Specialists, respond to escalated customer issues, and establish processes and policies to help our team continuously do amazing work that scales. You will help define what our White Glove Support team does for clients throughout the client lifecycle, from launch to renewal, and improve every facet of the team: coaching individual contributors, setting up new processes, spearheading growth initiatives, etc. You will work within the CS team to draw clear boundaries and add layers of support to increase the overall client experience with Attentive.
Last updated: 668 days ago
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