Coordinator, Subject Matter Expert ("SME") - Avant
Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over 1.5 million customers to over $7.5 billion in loans and 800,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com for more information.
Let’s get to business! We are looking for a business-oriented, customer centric, energetic, Subject Matter Expert (SME) who will be responsible for providing support to operations agents ensuring adherence to regulatory standards, internal guidelines, and procedures. The role will assist with daily tasks and functions which may include application processing, customer support, supplemental training, mentoring and coaching agents, implementing process improvement initiatives, performance reviews, and customer account maintenance.
The SME will also serve as the liaison between agents, Quality Assurance, Training Delivery, and Decisioning with the overall objective of ensuring support activities advances customer operation’s goals and objectives.
Last updated: 488 days ago
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