Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
The Support Team Leader will lead our customer support presence in EMEA in close collaboration with our Global Support Leadership Team and our EMEA Leadership Team. This is an opportunity for an emerging leader with experience in support of complex SaaS software to build our Benchling support presence for customers in Europe. Benchling has been rapidly expanding our European customer experience organization to meet the needs of the future. We need leaders who are excited by innovation, and who can help us build and scale our global support strategy for the EMEA region. Responsibilities include building (recruiting and hiring) then scaling our team, playing a pivotal role in the ongoing buildout of key systems and processes, and ensuring consistent and high quality communications internally and with customers.
The ideal match for our cultural and business needs include:
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
Total Compensation includes the following:
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Last updated: 5 hours ago
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