Field Service Engineer - Carbon
Working at the intersection of hardware, software, and molecular science, we at Carbon are committed to enabling digital manufacturing. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours.
The Service Team to whom this position reports works to ensure that customers love and can count on us and our products. We are held accountable to ensure customers are successful, and their experience with Carbon is positive. As an integral part of this team the Factory Field Service Engineer is responsible for meeting the daily service, Installation, maintenance and repair needs of Carbon’s Digital Light Synthesis™ printers and ancillary equipment, ensuring equipment uptime is maximised.
Factory Field Service Engineers are expected to follow support processes and procedures, document thoroughly, escalate appropriately, and respond quickly to support customers across a broad spectrum of industries across Europe. Carbon is a dynamic work environment, and Field Service Engineers will need to be flexible and adapt to a dynamic business with ever changing needs and priorities.
This role will be based in the Czech Republic and will have primary responsibility for supporting Carbon Equipment in a customer’s facility. On startup the successful applicant, after training and mentoring, will be supporting Carbon Equipment across Europe, and hence at start will require significant travel and working away from home. However, as the Carbon equipment on this site grows the amount of travel will reduce and focus will become more and more on the Czech Republic. Candidates must speak English and Czech fluently, be eligible and willing to work across Europe, hold a European passport and full driving licence.
Last updated: 36 days ago
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