We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
The Engineering Support Operations team is an enabler of the Engineering department and helps the Engineering organization deliver on its vision of performance, reliability, value and timeliness. We strategically and operationally define the ways to Improve productivity/efficiency of teams, improve the Engineering orgs effectiveness in support management, guide the organization to deliver a trustworthy Service and guide the organization to deliver an enterprise grade Product.
The Role:
As a Senior Support Operations Program Manager, in the Support Operations team, you will have full end-to end responsibility in creating and running programs, with a specific focus on Security Vulnerability management, working closely together with the Security Engineering Team to drive the restoration of security vulnerabilities as well as defining and improving the the related processes. You will also work on projects to improve the support performance of Celonis with a focus on the engineering organization and identifying improvement measures for daily operations that will ultimately lead to higher customer satisfaction. In this interdisciplinary role, you will integrate project management, analytical and operations skills together with process improvement practices.
In order to manage your own projects and successfully deliver them, you will be expected to collaborate and develop strong long-standing relationships with internal and external stakeholders cross-functionally.
The work you’ll do:
Responsibilities:
The qualifications you need:
What Celonis can offer you:
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
Last updated: 10 hours ago
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