Customer Success Engineer - Japan - CircleCI
As a Customer Success Engineer, you will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers you will be the subject matter expert on continuous integration and deployment as a practice and CircleCI. You will be responsible for delivering value by driving adoption of our platform across the client’s enterprise. Finally, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences to ultimately improve our customers’ success with CircleCI.
You will be the main point of contact for all technical questions and assistance for these customers and represent their needs back to customer success, product management, engineering, and marketing. And, you will work with the rest of the Customer Success team to build out and cultivate a customer community to enhance the experience of our customers.
The successful candidate for this job will have a strong technical aptitude along with a strong self-starting, proactive mentality as well as the ability to create and maintain deep, lasting relationships with customers. You’re going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with.
About CircleCI
CircleCI provides software development teams the confidence to build, test, and deploy—quickly and consistently—across numerous platforms. Built to address the demanding needs for today's application development environments, CircleCI supports all types of software testing including web, mobile and container (Docker) environments. CircleCI makes continuous integration and continuous deployment simple and easy for thousands of companies like Shopify, Cisco, Sony and Trunk Club, so they can ship better code, faster. CircleCI is venture backed by Draper Fisher Jurvetson, Baseline Ventures, Harrison Metal Capital, Data Collective, 500 Startups, SV Angel, and a collection of respected angels.
About Customer Engineering at CircleCI
CircleCI’s Customer Engineering Team’s goal is to make life easier for our customers and leave them with the “wow” experience of building and testing their applications with ease. The Customer Engineering Team works with customers to understand their technical and business needs and requirements - from onboarding to implementation to scale. The Customer Success Engineer works with and across the Engineering, Product, and Revenue teams at CircleCI to drive platform adoption and help customers solve their technical challenges.
Last updated: 699 days ago
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