Senior Software Engineer, Customer Centered Engineering - Remote - Clari
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
The Engineering team at Clari is an Agile shop that practices Scrum across all of our teams. We layer in coordination practices such as Big Room Planning to stay aligned to Clari’s KPIs quarterly across sites and teams. If you love working in an Agile environment that values collaboration and continuous improvement then we can’t wait to meet you.
The Customer Centric Engineering team is the front line engineering team that is the bridge between Customer Support and Product Engineering teams. Composed of self motivated individuals that love debugging and solving problems. We triage escalated customer issues to either solve it or redirect it to the appropriate product teams. We do a little of everything, from enriching our technical support documentation to crawling through logs to find root causes to building tooling.
About the Role
As an Enterprise SAAS company, Clari has many large enterprise customers. Customer satisfaction is first and foremost on our minds. You will be responsible in resolving customer escalated issues either by coding a solution or filling in the gaps where necessary. You will never get bored because once you completely master one product, we will ask you to go master another.
Engineers are empowered to solve technical problems, while suggesting and implementing solutions that will prevent the same problem from repeating. We are the paramedics of the engineering world. We stabilize customer escalation, and if our tickets need some extra care, we send them off to get in depth care from the product engineering teams. Writing good documentation is part of the team philosophy. In fact, we measure ourselves by the number of times we point people in the right direction.
This is a fully remote opportunity and can be worked from any location in the United States.
Last updated: 13 days ago
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