ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄
At ClickUp, customer service isn't just a job title; it's at the heart of everything we do. Our #1 core value is to provide the best customer experience, period. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast-growth company, join our Support team.
Help customers unlock their potential and raise the standards when it comes to productivity. Come and join a team where you can focus on understanding our customer's goals, offering out-of-the-box solutions, and being surrounded by team members who are just as driven as you are!
Summary:
Account Support Specialists serve as subject matter experts on ClickUp's in-app account experience to provide customers with the best customer experience, period.
Account inquiries are complimentary to the core product experience and typically sensitive in nature. Helping customers navigate sensitive inquiries is critical to delivering positive experiences throughout their customer journeys while protecting the business from legal penalties.
The Account team works directly with customers to help navigate any questions or actions related to their accounts. This includes but is not limited to:
With being included in this specialization, team members have a heightened ability to effect change, advocate for improving our customer experience, and develop skills that will be useful for successful careers in Support.
Qualifications:
The Role:
Account Support Specialist's success will be measured by KPIs that directly impact the health of our customer experience, including:
Desirable:
Schedule:
We want to provide the best customer experience, period! We provide our team with flexibility and options to select their preferred shifts; however, shift assignments are assigned based on company needs.
#LI-REMOTE #LI-JAE
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Last updated: 7 hours ago
© 2021 - 2022