Program Manager, Performance - Convoy
Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.
We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.
About the team:
Convoy’s industry-leading Carrier Performance team drives continuous improvement in the service provided to shippers and experience of carriers. We view Carrier Performance as a lever to provide incredible customer service to our customers, decrease risk, improve margin, and unlock growth. We provide excellent service to shippers through a network of high performing carriers by setting rigorous performance standards, assessing performance, and building a fair and transparent process to manage to those standards. We partner with carriers to continuously improve their performance, allowing Convoy to exceed shipper expectations while opening access for carriers to increased earning potential. We address issues at an industry, shipper, and Convoy level that impact a carrier’s ability to provide a high level of service. The team supports emerging programs and program development by operationalizing and scaling performance requirements. We work closely with teams across the organization and pride ourselves in deeply understanding Convoy’s fast-moving business.
About you:
You are an experienced program owner who thrives in taking actionable insights from data to design, experiment, and iterate business enhancing changes. You excel in bringing clarity to what is ambiguous in a fast-paced and dynamic environment! You excel when able to own your domain end-to-end, collaborating with teams across the company to define a problem area, build a strategy to deliver it, and achieve your goals. If you want to think big about the future of the service Convoy provides to shippers and carriers, are passionate about customer experience, and want to see a tangible impact of your work, this is a role for you.
Last updated: 803 days ago
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