At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
Drive Dataiku's growth as part of our Customer team.
The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Senior Customer Success Manager serves as the internal voice of the customer and is responsible for driving smooth implementation, renewals, and expansion. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.
How you'll make an impact
Actively serve a portfolio of assigned accounts based in Japan, including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
Gain an understanding of clients’ use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku DSS & associated professional services
Effectively plan and orchestrate Dataiku platform implementation and project-manage the delivery of our Professional Services
Leverage Customer Health analytics to identify customer expansion opportunities & churn risks
Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production
Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals
Implement customer engagement strategies, including adoption plans, value assessments, and Executive Business Reviews
Collaborate with Marketing to grow a library of customer testimonials
Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team
Stay current customers on Dataiku’s products, competitive landscape & data science trends
What you'll need to be successful
Native level in Japanese is required, with at least 5 years of working experience in Japan
Strong verbal/written communication & presentation skills; extraordinary listening skills
In-depth knowledge of architecture topics, technology landscape, data science technical ecosystem, and analytics tools
Comfort establishing credibility with key customer decision-makers & influencers
Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI/data science maturity curve
Ease in speaking to stakeholders at all levels and various departments, from business executives to data scientists, analysts, and IT
Strong problem-solving & analytical skills; formulate solutions that deliver real business value
Ability to recognize & maximize new business opportunities
Demonstrated implementation experience & strong project management skills
B.S. or B.A. in business management, finance, economics, data science or similar study
Strong knowledge of databases and big data technologies is preferred
Significant prior account management, data science, customer success, or consulting experience, preferably within enterprise software or data science
Ability to travel up to 25% of the time
Some expected outcomes from this role: #LI-Onsite
Increased depth & breadth of product adoption across customer accounts
Identification of additional revenue opportunities for the Dataiku Sales team
High revenue retention with limited churn & downsells
Verifiable customer proof points, references, and case studies across the customer portfolio
High NPS and Customer Satisfaction scores
Last updated: 5 hours ago
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