Workplace Experience Manager - DoorDash

About the Team

The Workplace Experience team creates and operates offices that allow people to do their best work.  We are building and operating offices that are inclusive, inspirational, and at the same time functional. We want to remove any and all friction in the physical space that prevents our employees from being their most successful. 

You’ll be part of a team that runs things on the ground and remotely, creating workplaces that are functional and efficient for our CDMX employees and guests. We need you to own the daily tasks that help keep our offices moving forward in a neat and organized way. As well as developing new processes and protocols to improve the “office” experience for our flexible workforce. 

About the Role

DoorDash is looking for a strong Workplace Lead for our regional office in Mexico City, and will report to the Regional Workplace Manager, West. In this role, you will support our busy, hyper-growing office by leading many of the projects, initiatives, and programs that contribute to creating a work environment in which employees can thrive. You will need to be a self-starter, have strong program management skills, think on your feet and make quick decisions, and be ready and willing to roll up your sleeves and get to work. This role will require exceptional communication skills, the ability to be resourceful, and the ability to work well autonomously and with a diverse range of personalities. 

You’re excited about this opportunity because you will…

• Become an ambassador of the Workplace Experience team ensuring our customers (our employees) have a comfortable and functional work space to perform well in
• Lead projects and initiatives to improve the workplace through creating and documenting policies and procedures, and maintaining high standards for the office space environment
• Build relationships with internal stakeholders to continually improve our office operations
• Establish strong working relationships with all local vendors, and have budget oversight into our programs while partnering with your manager to inform program decisions
• Partner with Workplace Experience team members in other offices to share best practices, align on processes, and ensure employees receive a consistent experience
• Use our JIRA ticketing system to receive and respond to work requests, determining the nature of the problem(s) and either completing the request or recommending appropriate solutions to employees promptly while maintaining the assigned SLAs
• Oversee set-ups and tear-downs of multi-purpose spaces, meeting rooms, and training areas
• Conduct an overview of the specific needs of the space, including furniture needs, office and kitchen supplies, and pertinent repairs and maintenance, as well as office projects, tasks, and duties as needed
• Coordinate, plan, and support office and team moves from planning to completion
• Able to lift/move 25 pounds

We’re excited about you because you…

• Have vendor management skills
• Have previous experience with Google Suite, Slack, and Jira 
• Feel comfortable communicating in both Spanish and English
• Are excited to Be an Owner and tackle a project from start to finish with minimal oversight
• Value our One Team, One Fight mentality by partnering to guide our culture and build our common goals
• Aim to be 1% Better every day by embracing being open to new ways of thinking and acquiring new skills to retain a competitive advantage.
• Choose Optimism and Have a Plan, whether it's a big project or an impromptu task.
• Have 2+ years of recent facilities or hospitality experience providing direct office support

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are strategic - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - We are committed to our clients and connected through our vision of “Delivering Good”
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits
• You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Last updated: 2 days ago