Sr. Customer Support Specialist I - Everlaw
Everlaw is looking for a highly motivated Sr Customer Support Specialist I to join our Customer Support team! As a Sr. Customer Support Specialist I, you'll greatly impact the day-to-day experience of our clients and the development of processes and workflows across the team. Using your Respect for Users you will drive to ensure that all clients are successful and delighted by their Everlaw experience. You’ll be responsible for escalated client questions, teaching product functionality and troubleshooting technical issues via phone and email. Your work will matter-- the exceptional service you provide directly impacts the success of the legal teams at law firms, corporations, government agencies, and nonprofit organizations who collaborate on our platform every day to discover truth and promote justice.
Everlaw's Customer Experience team leads all aspects of the post-sale client experience, including onboarding, technical support, data migrations, user education, and ongoing account management. We are a diverse group that thrives on collaborating with every team across Everlaw to deliver an amazing experience to our customers.
At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.
This is a full-time position based in our Oakland, California office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.
Last updated: 492 days ago
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