Customer Success Manager, Growth - FiveTran
From our founding until now, our mission has remained the same: to remove the engineering burden from data teams by standardizing and fully automating data connectors. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.
Integrity.
We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.
Initiative.
Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.
One team, one dream.
We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.
If these values resonate with you, we’d love to hear from you.
Customer Success Managers (CSMs) work with existing customers on a mix of sales, product expertise, and are the main point of contact for our customers at Fivetran. The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention.
CSMs will work cross-functionally with support, technical success management, marketing and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users. They will also act as internal advocates for customers, and bring customer insight to appropriate teams to constantly improve business value for our customers.
Customer Success at Fivetran isn’t about by-the-numbers ‘check-ins’ with customers - our regular customer conversations are informed by a deep empathy with our customers’ business needs, and a data-driven understanding of their current product usage. As a fast growing company, CSMs will have the opportunity to help shape strategies for a critical component of Fivetran’s business.
Last updated: 684 days ago
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