Senior Program Manager - Global Center of Excellence, APAC Operational Excellence - Flexport

EXTERNAL JOB POST

We are reinventing global trade. 

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone.

Flexport today connects almost 10,000 clients and suppliers across 116 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. 

With offices on three continents, our team is as global as our client base. Wherever you are, whichever role you play, you’re guaranteed to share your day with passionate and resourceful team members who are in it together.

The opportunity:

The Operations Excellence (OE) team are the captains of this rocketship growth and central to Flexport success - building the people, processes, and products needed for the future of Flexport. The team's mission is to make Flexport the best freight operator in the world. We define, build, and execute the strategy to improve operations, foster a culture of continuous improvement, shape the metrics that drive our customer experience and our performance, and we partner with our technology team to build the future operating system for global trade. 

We are looking for rockstar operations leaders to reach the next orbit. As a Senior Program Manager in our team, you will lead the highest-impact programs and projects in the company. You will work on issues spanning from understanding what drives value for our customers to fixing operations problems at the root to setting the agenda for our engineering team. You will work on global projects spanning multiple teams and business units, and interact with stakeholders on all levels and across the whole company. In your role, you will design the work experience for Flexporters for the years to come.

What You want to:

• Help Flexport become the best freight operator in the world 
• Work on some of the most important and difficult challenges the organization faces
• Be in the place to fix issues you observe and make a real difference for your colleagues in all teams at Flexport; give people the tools and skills to perform better at a fast growing business
• Work at the intersection of business, technology, and operations, learn how to navigate the trade-offs required, shape Flexport's operating system for the future
• Get exposure to a variety of topics, geographies, stakeholders to learn what's out there, learn how to build solutions that work, and bring teams together 
• Grow as a leader: build your set of tools (e.g., continuous improvement), learn new leadership skills (e.g, working with diverse sets of stakeholders, influencing the company's agenda effectively), become a thought leader
• Build your network in the company
• Have fun as part of a high-performing team of creative leaders

What you’ll do: 

• Lead the end-to-end business success of Flexport in establishing Center of Excellence for global operations via effective program management.
• Define and implement global operation strategy together with global Flexport leaders across multiple teams, break them down into "doable chunks", and execute successfully
• Source and onboard the most suitable business partners and vendors via running RFPs.
• Audit and ensure all operational SOPs are streamlined and aligned cross functions and regions. 
• Accountable for the business results and continuously identifying gaps and develop innovative and creative solutions to improve vendors’ performance
• Establish metrics, goal settings and globally standardized performance management system for all operation workflows, including but not limited to dashboards, regular business review, standard-up, quality assurance) 
• Collaborate with Tech team to develop product roadmap for automation and workflow optimization
• Keep the SOPs and other business knowledge well maintained and stakeholders enabled.
• Drive negotiations with vendors on rates, terms, profit sharing, invoicing, technology adoption and more
• Administrate existing contracts and account payables

What you’ll need:

• 8+ years in consulting, business operations or project management, preferably in the logistics or software development industry or in a fast growing tech startup
• 4+ years of professional experience in logistics or supply chain, including experience in P&L management and vendor/client/partner management
• Bachelor’s degree or higher, ideally in a technical field (e.g., Industrial Engineering, Computer Science, Supply Chain, Physics)
• Entrepreneurships and result driven with a GSD mindset
• Passionate about resolving problems with Curiosity, creativity and great problem solving skills
• Courage to challenge the status quo when logic and reason require it.
• Program management skills (set goals, manage delivery, create and measure impact)
• Strong analytical skills, ability to handle data effectively; system-oriented thinking and end-to-end view of processes
• Excel at communicating and managing stakeholder relationships, negotiating to find win-win solutions, and proven ability to connect at multiple levels in an organization and with external parties
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. 
• Fluent in both English and Chinese (Mandarin).

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Last updated: 3 days ago