Customer Experience Executive

Customer Experience Executive - getir

Getir is a tech company. We are writing the book on super-fast delivery and ‘democratizing laziness’ for our customers. Our journey started in 2015 by simply bringing groceries to your door, via our simple/sophisticated app. All within minutes. Today, Getir brings hot food, and well your weekly groceries.

We see what you need, then we make it! This means bringing together the worlds of technology, supply chain, retail, analytics, marketing, and more. We strive for perfection, even in areas where the rest do not. Considering that we promise thousands of items through the app, it is imperative that all these items be available, at the right condition, to all of our users, all the time.

Is creating a customer journey your thing? Can you create an outstanding ongoing strategy for anticipating and meeting customers’ needs? Apply now to be our Customer Experience Executive! The future is here! Want to be a part of it? Join our team!

What You’ll Be Doing?

Design end to end customer journeys together with relevant teams according to customer insights,

Leads & guides by journey mappings and work closely with Business, Product, Operations and Customer Services teams to create a better customer experience,

Defines and manages satisfaction metrics (CSAT, NPS)

Check all related metrics to improve the customer experience, like the estimated time of arrival,

Play a key role in creating CX strategy of Getir and be a gatekeeper of all actions touching the customer,

Analyze customer & order data through customer journeys, identify pain points and create necessary actions for improvement

Understand and analyze data using tools such as Miro, Figma, Tableau, Mixpanel, Leanplum and Excel

Develop projects that will improve the customer experience and follow up the actions to be taken by the other teams

Monitor customer complaint trends and analyses them for necessary action plans

Act as Customer Advocate within the company and support Voice of customer initiatives.

Act like the company is yours! Bring your humanity to work and go beyond your initial responsibilities.

What You’ll Bring?

Min 3 year of customer experience / business development / product experience in a similar role,

Bachelor’s degree in industrial engineering, business administration or equivalent departments of universities

Customer-driven mindset with a desire and ability to identify customer painpoints,

Advanced knowledge of improving customer experience processes including analyzing data,

Strong communication and negotiation skills,

A good sense of humour. Fun is treated very seriously at Getir!

Numerical and analytical skills with great attention to detail

The ability to take ownership and responsibility, proactively seek out solutions and opportunities to improve

Adaptability and flexibility in how you support the team and the needs of the business

Speed and efficiency in all tasks to support the team (speed is our currency at Getir)

Teamwork and strong communication skills.

Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We’re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That’s why we hire and promote people with equity and equality in mind.

We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices.

Last updated: 10 hours ago