Client Success Senior Director - Gympass

Apply now for a career that puts wellbeing first!

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub!
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a Client Success Senior Director to our Client Success team in Sao Paulo!

The Client Success Director is responsible for leading the client success team, ensuring high levels of client satisfaction & engagement, and aligning client success initiatives in order to achieve the Gympass strategic objectives.

YOUR IMPACT

• Lead and manage the client success team, setting CS goals and performance metrics.
• Develop and implement client success strategies and processes to enhance client engagement and retention.
  
• Collaborate with sales, marketing, product development, and other departments to ensure a cohesive client experience.
  
• Oversee the onboarding of new clients and manage key client relationships.
  
• Analyze client feedback and market trends to identify opportunities for product or service improvements.
  
• Ensure that the team effectively addresses client issues and queries, providing high-quality support.
  
• Drive the adoption of best practices in client success across the organization.
  
• Monitor and report on client success metrics, making adjustments to strategies as needed.
  
• Provide training and professional development opportunities for the client success team.
  
• Represent the voice of the customer within the organization, ensuring client needs and expectations are understood and addressed
  
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Lead and manage the client success team, setting CS goals and performance metrics.
  
• Develop and implement client success strategies and processes to enhance client engagement and retention.
  
• Collaborate with sales, marketing, product development, and other departments to ensure a cohesive client experience.
  
• Oversee the onboarding of new clients and manage key client relationships.
  
• Analyze client feedback and market trends to identify opportunities for product or service improvements.
  
• Ensure that the team effectively addresses client issues and queries, providing high-quality support.
  
• Drive the adoption of best practices in client success across the organization.
  
• Monitor and report on client success metrics, making adjustments to strategies as needed.
  
• Provide training and professional development opportunities for the client success team.
  
• Represent the voice of the customer within the organization, ensuring client needs and expectations are understood and addressed.
• Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
  
• Extensive experience in client relationship management, in a leadership role.
  
• Strong leadership and team management skills.
  
• Excellent communication, interpersonal, and negotiation skills.
  
• In-depth understanding of customer relationship management (CRM) systems and practices.
  
• Proven track record of achieving client success and retention goals.
  

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Client Success and team management are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! 

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs..

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation 

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @wellhublife and LinkedIn!

Diversity, Equity, and Belonging at Wellhub.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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Last updated: 9 days ago