Senior Product Operations Specialist - Feature Rollouts - HoneyBook

HoneyBook is the leading clientflow management platform that makes it easy for independent business owners to sell and deliver their services online. Offering powerful tools for communication, contracts, invoicing, payments, and more, the platform puts independent professionals in control of their process and client experience. HoneyBook is trusted by over 100,000 service-based businesses in the United States and Canada that have booked more than $12 billion in business on the platform.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

As a Senior Product Operations Specialist, your North Star is creating a frictionless experience for our members (customers) leading up to and during product releases. You will understand your product area deeply, and will enable our Support and Education teams by applying your product expertise to product launches, user support needs, and training. You'll also partner with cross-functional product development teams, providing recommendations that you cultivate as a result of analyzing user support trends and other data.

As a Senior Product Operations Specialist, you’ll advocate for and represent the voice of both the member and Support, and ensure feature rollout readiness (for Support and Education teams). Success in this role means properly project managing cross-functional activities to ensure all relevant stakeholder teams are informed and fulfilling project deliverables, advocating for and representing the member by surfacing meaningful feedback on designs, conducting deep dives and proactively uncovering and surfacing trends, and aligning member feedback with company goals and objectives. You are meticulous and can work through ambiguity by focusing on your North Star as a Senior Product Operations Specialist. 

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The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.

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HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know. 

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Last updated: 9 hours ago

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