Senior Software Engineer - L3 support (.NET + SQL) - Icertis
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
The Icertis Customer Support team is responsible for driving the effectiveness and efficiency supporting our customers. The Customer support team is responsible for addressing the customer concerns, answer customer questions and provide information about the company’s products and services, assist them with their needs when they report problems or product defects , code review and defect and offer Root cause analysis with the defect fix.We are responsible for the Key Customer Support KPIs such as, Time To Resolve, Customer Support Satisfaction Score, SLAs, Customer Account Health, NPS etc.
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