Customer Engineering Manager - Innovaccer

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About the Role

As a Customer Engineering Manager, you will lead, manage, and inspire the Customer Success Technical Operations team in developing the Engineering Process to redefine HealthCare. As a hands-on leader, you’ll help the team fulfill technical, operational, and business requirements. You’ll guide the architecture and delivery of software products. The ideal candidate will solve complex technical challenges while delivering great consumer software products focused on incredible customer experiences

Customer Success At Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

A Day in the Life

• Supervise and lead Data Analysts, Decision Scientists and Quality Analysts.
• Direct and coordinate production, operations, quality assurance, testing, or maintenance
• Writing product requirement documents
• Implements and tracks development timelines
• Negotiates feature sets with the development leads and product teams
• Familiar with a variety of the field's concepts, practices, and procedures

What You Need

• Project, vendor, people, stakeholder coordination and strong communication skills
• Experience with delivering small, medium and large integration and analytics project.
• Experience working with cross-functional teams from IT, software engineering and business domains
• Should have minimum 8 to 15 Years of experience
• Must be able to navigate thru competing for/shifting priorities, demands and timelines
• Hands on experience in extracting data using SQL, NoSQL to analyze data
• Some experience with relational databases.
• Using data inspection tools and create mapping documents.
• Basic experience with scripting (shell, Perl, Python)
• Understanding of REST APIs, Web services, service-oriented architectures
• Challenges and benefits of data extraction in In-Premise and Cloud deployments.
• Any experience with NoSQL databases and big data is a bonus.
• Good experience into Project Delivery
• US Healthcare Domain Experience will be plus.
• Good with Agile Methodology

Here's What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices 

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

Last updated: 6 days ago