Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.
As a Customer Success Manager you’ll act as a trusted advisor to Intercom's most strategic accounts, acting as their expert point of contact for all things product - ensuring these customers are getting value from our suite of products by solving their business problems.
You’ll work to deliver the best possible experience to our most important customers by managing product implementations, account reviews, training and on occasion, going onsite to visit them face to face. You’ll assume the position as a leader on the team, spending time coaching and mentoring others, proactively suggesting, designing and implementing new processes that will help the entire team deliver more value to our customers in a consistent way.
If you want to see tangible results of your efforts manifest in product activation, if you want to help make business personal for our biggest customers and you want to work with an ever growing and changing team, you’ll find a home as a Customer Success Manager at Intercom.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Last updated: 13 hours ago
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