Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.
We are seeking an experienced Global Director of Sales Development to lead our global inbound and outbound sales development teams. In this role, you will play a pivotal role in driving the growth and success of Intercom by building and managing a world class sales development organization. You will be responsible for building the strategic direction, implementing processes, and fostering a culture of excellence within the team. You will take ownership of pipeline generation and monitor it’s progression through the sales cycle.
You will partner with sales, marketing and growth leaders to build close alignment around business objectives. This will include being a critical contributor to longer-term sales strategies as well as monthly deliverables, providing the definition and implementation of the plan for sales to achieve key revenue objectives and you will be accountable for the return on investment of the sales development org.
You will be responsible for coaching and developing your management team to forecast and manage their business effectively while developing talent within the organization.
Leadership and Team Management:
Strategy and Planning:
Performance Management and Optimization:
Alignment
Experience in using and identifying new, disruptive technologies to drive efficiency within the sales org.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Last updated: 12 hours ago
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