Social Media Manager - Intercom

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

Are you a wizard of wit, a champion of community and an admirer of algorithms? Do you also have a knack for building personal relationships through valuable conversations? Well, Intercom is on the lookout for a Social Media Manager and born community networker to join our team and take our social media game to the next level!

As the social voice of Intercom, you'll be responsible for curating and sharing content that engages, educates and grows our followers across our primary social channels and online communities. You'll be the driving force behind our social presence, and engage with our online social community where they are, catching attention, building relationships, sharing knowledge and driving deeper engagement with the brand.

We're looking for someone who knows that B2B businesses don’t have to be boring and delights in finding new ways to bring genuine value to audiences. So if you love thinking creatively, digging into numbers, and have a passion for bringing energy to social conversations in a genuine way, click 'apply'.

What will I be doing? 🚀

Social Strategy

Content Creation

Community Engagement

Social Analysis

What skills do I need? 📖

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

*Proof of eligibility to work in the United States is required.

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Last updated: 9 hours ago

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