Account Manager - IXL

IXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking an Account Manager to join our growing Customer Success team in Raleigh, NC. #LI-KH1

The ideal Account Manager will have a passion for K-12 education, account management and customer success. In this role you will be developing relationships with educational administrators across the US to ensure customer satisfaction throughout the customer life-cycle. You will be responsible for the subscription renewal, upsell, customer retention and engagement activities in assigned territory.  #LI-HYBRID

This person must be proactive, well organized and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.

WHAT YOU'LL BE DOING

• Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory
• Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
• Develop a deep understanding of IXL’s products and what sets us apart from competing programs
• Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
• Effectively communicate new product enhancements and benefits to existing customers virtually
• Develop and manage targeted campaigns to upsell and expand within existing accounts
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately track all customer related activities, communication and opportunity tracking in CRM
• Gather customer feedback to help improve and enhance product offerings

WHAT WE'RE LOOKING FOR

• BA/BS Degree is required
• 1-2 years experience in Account Management/Customer Success, Renewal Sales or Inside Sales
• Classroom experience and/or a related educational field preferred
• Exceptional phone skills
• Comfortable with technology and passionate about bringing technology into the classroom
• Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
• Strong written and oral communication skills
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research and problem-solving skills
• Experienced with Microsoft Word and Excel
• Proven ability to work effectively across teams

Last updated: 11 hours ago