Knowledge Manager, International - Justworks

Who You Are

As an expert in knowledge management, you are committed to skillfully managing and organizing knowledge assets. You take pride in initiating changes that lead to significant advancements in knowledge quality and accessibility. Capable of navigating through evolving environments, you adapt seamlessly to meet the demands of any situation. Your role extends beyond implementation; you act as a champion within the organization, guiding and mentoring others on the principles of best practices in knowledge management. This ensures the delivery of reliable and user-friendly information that is easily comprehensible to all. You are a strategic thinker, but don’t hesitate to roll up your sleeves to get the work done. You are passionate about fostering a culture of continuous learning and knowledge sharing to drive organizational success. 

As the Knowledge Manager, International you will be a key part of the Justworks’ Knowledge Management (KM) team, working in close partnership with Justworks’ International teams — including Operations, Legal, Customer Success, Sales and Product — to drive the success of Justworks’ international knowledge resources. You will play a pivotal role in developing and implementing knowledge management strategies that support our international teams. You will help define the framework for the creating, organizing, verifying, sharing, and maintaining knowledge related to Justworks’ International offerings. You will work cross-functionally to support the documentation of critical knowledge, and facilitate access to a comprehensive knowledge base. 

Your Success Profile

What You Will Work On

• Lead the development of international knowledge repositories, ensuring they are accessible, accurate, and up to date
• Establish content governance practices and processes for international resources
• Partner with subject matter experts to identify and build out knowledge materials about international offerings for internal and external audiences
• Collaborate with department leaders to identify knowledge gaps and develop strategies to address them.
• Develop guidelines, standards and best practices for international content development and organization
• Create content and materials for different audiences as needs arise 
• Investigate and implement AI solutioning to improve access and accuracy of knowledge
• Monitor and evaluate the impact of knowledge management initiatives on organizational performance and make data-driven recommendations for improvement.
• Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Knowledge Manager, International, you will work cross-functionally, building relationships and supporting our customers getting access to the right information at the right time. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 6 years of experience in knowledge management, information management, library and information science, or related field; experience in an Employer of Record (EOR) or international setting preferred
• Strong writing, editing, and proofreading skills.
• Excellent project management and organizational skills.
• Excellent collaboration skills with an ability to establish and maintain effective working and collaborative relationships
• Experience with knowledge management systems (e.g., Confluence, Zendesk, Notion, Airtable, etc.)
• Awareness of and willingness to learn AI technologies

The base wage range for this position based in our New York City Office is targeted at $122,000.00 - $134,200.00 per year.

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Last updated: 2 hours ago