Account Executive, Customer Growth (Mid Market), APAC - Klaviyo

As an Account Executive in Customer Growth at Klaviyo for our high growth Mid Market segment, you're not just closing deals—you're unlocking our client’s potential. Your role is all about creating meaningful relationships with our existing clients, diving deep into their needs and presenting innovative solutions that drive their success.

You will have previous experience in SaaS and/or Martech and a passion for understanding customer challenges. You will have perfected the ability to multithread within an organisation, identifying upsell and cross-sell opportunities that align with their goals. In this position, you'll work closely with our customer success and product teams to ensure our clients get the most out of our platform, leading to increased satisfaction, retention, and revenue.

We're seeking someone who is a natural communicator, a strategic thinker, and a results-driven professional. If you're excited about helping clients grow while contributing to our company's bottom line and your own career growth journey this role is for you. 

Join us, and let's build the future of marketing technology together.

Klaviyo’s Headquarters are based in Boston, US. This current role is hybrid and based out of our Sydney office. 

How You’ll Make a Difference:

• Seek and qualify cross sell and upsell opportunities within Klaviyo’s Mid-market and Enterprise client base
• Actively manage pipeline and develop a strategy for long-term sustained success
• Collaborate with cross functional team members in product, engineering, partnerships and customer success to  improve cross-departmental efforts for upmarket clients
• Support the success of your peers
• Exhibit Klaviyo’s values of accountability and effort
• Provide guidance and support to new Account Executives

Who You Are:

• 8+ years sales experience 
• 5+ years experience in SaaS or Martech sales 
• Ability to build relationships with internal (business development, marketing, ops and enablement partnerships, etc.) and external (clients, prospects, agencies etc.) stakeholders.
• In line with our value of always learning, you define yourself as an energetic self-starter who is results-oriented and works effectively in an entrepreneurial environment.
• Experience and interest in working with strategic accounts with multiple stakeholders
• Proven strategic pipeline management experience to ensure long term success.
• Track record of using data to inform decision making.
• Track record of working with leadership to define and implement successful new programs
• Strategic mindset to define and execute sales strategies.
• A results oriented, highly motivated, enthusiastic attitude and the ability to work independently.
• A deep understanding of SaaS and sales economics.
• Eligible to work in Australia without restrictions

Soft-skills:

• Exemplary presentation and communication skills.
• Excellent analytical, problem-solving and decision making skills.
• Detail-oriented and persuasive.
• Strong sense of curiosity with a bias towards action.
• Proficiency with tools such as Salesforce, Outreach, and Gong.
• Use of, implementation and understanding of sales process and methodologies.

Klaviyo in APAC:

We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at a very early stage and help to shape our future Klaviyo in APAC.

One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo generally managers are often promoted up into their roles and people are regularly being promoted or moving into new functional areas - it really is an education through experience here. 

As part of the Klaviyo team you will be looked after with some great benefits locally in APAC including private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance ($4.2k AUD), 22 weeks full pay primary caregiver leave (16 week secondary), unlimited holiday and free books (yes, any books!) to name a few.