At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As the Director Customer Success, Strategic Accounts you are an operational and strategic thought leader experienced in building, executing and leading a team focused on delivering a high touch, proactive engagement model for our highest value customers. You will serve as an advocate and partner to Klaviyo’s most strategic customers, combining marketing strategic guidance, technical aptitude and experienced business acumen to support customers business results and help them to achieve maximum value with Klaviyo. You will be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of experienced Customer Success Managers (CSMs) in a fast-paced and rapidly changing environment. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value and measured on your team’s Net Revenue Retention, Net Upgrade, Gross Churn and customer satisfaction
In this leadership role, you will partner with key stakeholders across the business including Sales, Professional Services, Support, Product, Solution Architects, Onboarding Specialists, and Operations to establish the operations, processes, engagement models and goals to drive customer outcomes and growth while mitigating any risk. You have a solid understanding of developing, implementing and measuring customer success principles, excellent communication skills, and a proven track record of managing across complex customer relationships in an enterprise environment.
How you will make a difference:
Who you are:
The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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Last updated: 8 hours ago
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