Customer Care Billing Specialist

Customer Care Billing Specialist - Nextiva

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels – UCaaS and SaaS.

We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team.

Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes.

Main Responsibilities:

Review invoices and create credit memos to customer accounts

Assist customers with billing questions and resolve billing issues

Issue credits for service/product removals and cancellation

Research and respond to customer credit card disputes

Maintain detailed logs of customer interactions

Answer inbound phone calls and instant messages

Support Nextiva’s ticketing system

Provide back-up customer support for other positions as needed

Create, review and apply incoming payments

Process credit applications and set customers up on invoicing

Work with internal customers in other departments as needed

Research discrepancies and help to settle disputes

Order service disconnection (disable) of accounts as necessary

Update customer account information to include change of address, payment information or contact information

Send customer copies of invoices upon request

Participate in Billing System configuration as needed

Perform other billing tasks as assigned

Position Requirements:

Advanced English (both written and oral)

Exceptional Excel Skills and general computer literacy

Basic accounting and bookkeeping background

Excellent multi-tasking and communication skills

Bachelor's degree

Ability to work both independently and in a team setting with minimal supervision

Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed

Will be a great plus:

Prior experience in Billing or in a customer-facing role

We Offer:

Great opportunity to work and build a career in international environment

Competitive salary;

Health insurance upon probation;

Career growth and development opportunities;

Continuous internal training programs;

Friendly atmosphere and professional team.

Send your CV and cover letter now and join our amazing team!

#LI-SC1 #LI-Remote

Last updated: 10 days ago