Onboarding Technician – Fast Track

Onboarding Technician – Fast Track - Nextiva

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Qualifications

Demonstrate leadership qualities which are desirable to be replicated by the team.

Xbert certification not required, but recommended (Expectations to complete Specialist if not done already).

Technical knowledge of unified communication platforms and features.

Excellent troubleshooting skills to address network, device, and account issues.

Strong communication skills and attention to detail.

Ability to listen, understand, transpose and align customer needs against the power of our product, to achieve success

Demonstration of Nextiva Core Values: Caring, forward-thinking and simplicity.

De-escalation skills

Listen, share, cooperate, and learn together as a team.

Required Technical Experience

Basic proficiency in navigating CP

Understanding of the NextOS platform

Knowledge of the Nextiva Product offerings and difference between them

General networking knowledge

VoIP Support experience

Specialist certification recommended (can be in the process)

Google Suite, Microsoft Office, Nextiva CRM, Amazon Chime

Nextiva Core Competencies / DNA:

Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. S/he is a change agent, prepared to lead and drive changes as we transform.

Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.

Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

We Offer:

Great opportunity to work and build a career in international environment

Highly competitive salary

Health insurance upon probation

Transport allowance (for night hours after 10 pm)

Career growth and development opportunities

Continuous internal training programs

Friendly atmosphere and professional team

Free tea/coffee, cookies and other perks

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Last updated: 23 hours ago