Product Support Engineer - Open
Who we are:
The world needs a superpower that revolutionizes digital banking for small businesses and financial institutions! That’s why we built Open - a digital banking enterprise that builds industry-defining banking products for businesses, startups, freelancers, financial institutions and more.
We have already built several powerful forces like Open Money - the world’s fastest growing SME neobanking platform, Zwitch - Asia’s first-ever no-code embedded finance platform, and BankingStack - a modern cloud-native digital baking OS.
Open has been awarded the ‘Most Innovative Neo bank’ & ‘Most Innovative Digital Bank’ at India Fintech Awards 2021 & Internet and Mobile Association of India (IAMAI) respectively. But this is just the beginning of a paradigm shift we are about to forge in the world of banking. On 3rd May 2022, Open became the 100th Unicorn of India.
Open is currently home to some of the smartest & brightest 500+ minds in the fintech space. We’re a Series D funded startup backed by leading international funds like Temasek, Google, Tiger Global, IIFL Finance Ltd., SBI Holdings Japan, 3one4 Capital, Speed Invest, Beenext, Tanglin Venture Partner Advisors & Angellist to name a few.
To build and strengthen this superpower, we’re on the lookout for some extraordinary folks. Are you up for this challenge?
Our offerings:
Since our inception in 2017, we’ve launched a line of cutting-edge innovative products that are truly disrupting the banking game.
Open.Money: Trusted by Leverge Edu, Rupeek, Aisle, Arzooo & million others, Open started out by empowering entrepreneurs to focus on growing their business via our flagship product Open.Money. At the heart of it is the Open business account that comes with a VISA business card & combines banking, payments, accounting, expense management & taxes, in one place.
Zwitch: Over the last 5 years, we have realized that embedding banking to product workflows is complex. That's why we built Zwitch - an embedded finance platform that offers API and no-code components for banking and compliance. It empowers businesses to build and integrate banking and financial features into any product out there!.
BankingStack: Having been deployed at over 15 banks in India, BankingStack, a cloud native SME banking platform, has already created a dent in the current fintech space. This financial OS, empowers banks to launch & complement their own digital banking offerings thus offering a superior experience to customers.
We are hiring for Product Support Engineers 1-5yrs
You are
● Someone who likes to work hands-on and be self-directed in a fast-paced environment that gives you freedom and responsibility.
● Would be responsible for day to day maintenance of engineering system. Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.
● Evaluate failures, bugs, systemic problems, and report on necessary steps.
● An advocate for the customer who is passionate about addressing customer pain points.
● Logging and Keeping records of various issues to help the team prioritize fixes and automations along with measuring the product quality.
● Documenting troubleshooting and problem solution steps
● Taking ownership of technical issues and working closely with developers to resolve the problems.
● Build a deep understanding of the domain
Required Skills
● Experience level of 1to 5 years in Product Support/ Technical Support with excellent analytical and logical thinking.
● Being able to work a full-time schedule of 24*7 hours from Monday through Saturday shift wise.
● Technically hands-on with any of the scripting languages like PHP, Python.
● Strong understanding of the different products which you have worked on and ability to navigate through the code /logs to debug.
● Being able to creatively come up with solutions for various problems and implement them.
● Experience working with MYSQL and writing simple queries to get data for debugging issues.
● Quick troubleshooting/debugging, diagnosing, and problem solving skills.
● Develop and facilitate monitoring systems to identify issues before they happen.
● Dynamic, outgoing, enthusiastic individual and must bring a high level of energy to the table..
● Skilled in managing multiple cases at one time
● Excellent communication Skill.
Last updated: 373 days ago
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