Senior Technical Consultant - Open
Who we are:
The world needs a superpower that revolutionizes digital banking for small businesses and financial institutions! That’s why we built Open - a digital banking enterprise that builds industry-defining banking products for businesses, startups, freelancers, financial institutions and more.
We have already built several powerful forces like Open Money - the world’s fastest growing SME neobanking platform, Zwitch - Asia’s first-ever no-code embedded finance platform, and BankingStack - a modern cloud-native digital baking OS.
Open has been awarded the ‘Most Innovative Neo bank’ & ‘Most Innovative Digital Bank’ at India Fintech Awards 2021 & Internet and Mobile Association of India (IAMAI) respectively. But this is just the beginning of a paradigm shift we are about to forge in the world of banking. On 3rd May 2022, Open became the 100th Unicorn of India.
Open is currently home to some of the smartest & brightest 500+ minds in the fintech space. We’re a Series D funded startup backed by leading international funds like Temasek, Google, Tiger Global, IIFL Finance Ltd., SBI Holdings Japan, 3one4 Capital, Speed Invest, Beenext, Tanglin Venture Partner Advisors & Angellist to name a few.
To build and strengthen this superpower, we’re on the lookout for some extraordinary folks. Are you up for this challenge?
Our offerings:
Since our inception in 2017, we’ve launched a line of cutting-edge innovative products that are truly disrupting the banking game.
Open.Money: Trusted by Leverge Edu, Rupeek, Aisle, Arzooo & million others, Open started out by empowering entrepreneurs to focus on growing their business via our flagship product Open.Money. At the heart of it is the Open business account that comes with a VISA business card & combines banking, payments, accounting, expense management & taxes, in one place.
Zwitch: Over the last 5 years, we have realized that embedding banking to product workflows is complex. That's why we built Zwitch - an embedded finance platform that offers API and no-code components for banking and compliance. It empowers businesses to build and integrate banking and financial features into any product out there!.
BankingStack: Having been deployed at over 15 banks in India, BankingStack, a cloud native SME banking platform, has already created a dent in the current fintech space. This financial OS, empowers banks to launch & complement their own digital banking offerings thus offering a superior experience to customers.
We are hiring for
Sr. Technical Consultant
1-3 yrs | Bangalore Office
Responsibilities
About the Role:
● Get hands-on on all Zwitch products, deeply understanding our processes and
workflows in order to resolve the merchant issues
● Act as a primary point of contact for all Zwitch product’s technical and Product level
queries/discussions for our merchants.
● Coordinate and follow up with the banking partners for the merchant’s issues and
bugs until resolved.
● Tracking down customer queries, understanding the scope of improving the merchant
experience, and working with the Product and Tech team to automate perennial
issues.
● Understanding customer issues in depth, analyzing them, debugging logs,
troubleshooting, and getting to the root cause to resolve them in a timely and
professional manner.
● Monitor the API & System performance used by partners, identify the root cause and
communicate with the internal teams to resolve.
● Helping the sales team with due diligence, security, and all technical-related queries.
● Conducting feasibility calls with merchant partners for technical consultation.
● Report issues or bugs to Product /Software engineering teams by raising Jira and
working towards a resolution with collaboration.
● Working with the Engineering and Product team to understand the changing software
product and act as a liaison to the business teams.
● Enhance the overall experience of our merchants with smooth communication by
providing a long-term fix for their queries.
Responsibilities
● Software Engineering or any Bachelor’s degree or any equivalent work experience as
Technical support.
● Experience level of 1 to 3 years in Product Support/ Technical Support with excellent
analytical and logical thinking.
● Excellent written and communication Skills.- Good and clear written communication
with a knack for taking technical language and making it understandable to others is
vital.
● Practical experience or Knowledge of SQL, APIs, and hands-on experience with at
least one Frontend (HTML, CSS, JS) or any backend language.
● Good understanding of the different products. - Ability to navigate the code/logs to
debug and solve the issue.
● Excellent analytical and troubleshooting skills. - A passion for solving challenging
problems and proposing elegant solutions.
Good to Have:
● Prior Experience or knowledge of Fintech.
● Some experience in Customer support or Project support.
● Tools: Postman, Jira, Freshdesk (any ticketing tool), looker, and Sumologic.
● Any technical certifications are a plus.
Last updated: 373 days ago
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