Technical Account Manager - Outreach
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About the Team
As part of the Technical Support org, Technical Account Managers (TAMs) are the customer’s internal and technical advocate within Outreach. They aim to develop a deep understanding of our customer’s needs, build strong relationships and collaborate alongside our Customer Success, Product and Engineering teams to help our Enterprise customers achieve their business objectives. They enable our customers to realize long term, meaningful value and ROI within the Outreach platform.
The Role
TAMs are the primary technical contact to their accounts. They meet regularly with Enterprise customers to check in on what’s going well and to understand what support is needed. They center conversations around what’s important to the customer, what needs attention, how we can help and where we can prevent issues. They leverage their knowledge of systems, tools and data to anticipate issues that can have an impact on their customer’s business.
As a trusted product and business process expert, TAMs are considered a champion of their customer’s use cases, implementation and installation. During executive business reviews, they partner alongside our Customer Success team to ensure we’re meeting the technical needs of the customer. They aim to maintain all aspects of the technical relationship including troubleshooting potential issues, advocating for product enhancements, partnering with engineering & sales and preparing their customers for new releases and rollouts.
Location
This is a hybrid position based 3 days each week in either our Atlanta or Seattle office
Last updated: 5 hours ago
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