Core Solutions Engineer (SF/NYC) - Persona
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.
About the role
As a Core Solutions Engineer, you will be the primary technical point of contact on a portfolio of accounts, partnering with the Customer Success Managers to support our customers and ensure they maximize the value of our solution at each stage of the customer journey. You’ll build trusted, lasting relationships with a wide range of stakeholders within each customer’s organization. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.
Beyond day-to-day support, you'll work closely with product and engineering, serving as the bridge between the technical and customer-facing teams. You will partner with the Customer Success team to develop resources and processes to scale customer support, improve customer education, and create automation to drive repeatable and predictable revenue.
This role will be a key contributor on a fast-growing team, working across engineering, product, sales and marketing to ensure customers are successful at each stage of their lifecycle. Come help us build a world-class Solutions Engineering team!
Last updated: 3 hours ago
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