Implementation Manager (SF / NYC) - Persona
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.
About the role
As an Implementation Manager, you will be the primary point of contact on a portfolio of implementation projects to support our customers and ensure they reduce time to value and are set up for long-term success. You’ll build trusted relationships and ensure timely project delivery and high-quality execution. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.
Beyond day-to-day support during onboarding, you'll work closely with product, engineering, and growth serving as the bridge between the technical and customer-facing teams. You will partner with the Sales, Solutions Engineering, and Customer Success teams to develop resources and processes to scale implementation support, improve customer education to drive self-serve usage, and create automation to drive repeatable and efficient launches. This role will be a key contributor on a fast-growing team, working across Engineering, Product, and Marketing to ensure customers are successful during their initial build and set-up to derive long-term value from the platform.
Last updated: 4 hours ago
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