Workforce Management Analyst - Relativity
Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity.
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The Workforce Management Analyst is responsible for interpreting forecasting plans to determine staffing needs and capacity requirements for meeting anticipated volume and achieving service level objectives. You will report to the Manager, Customer Operations as part of the Service Delivery Operations organization. Responsibilities include real-time monitoring of inbound communication channels, assessing team performance against service level goals, and making timely resource adjustments. Collaboration with Global Support leadership will be essential for optimizing workforce efficiency. Additional duties may include supporting workforce management and telephony software, generating standardized reports, and providing data analysis contribute to Relativity’s Global Support strategy. Adherence to reporting best practices and flexibility to perform other duties as assigned are key aspects of this role.
Last updated: 23 hours ago
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