Engagement Manager - Scale AI
Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale users. As a member of our Customer Operations team, you’ll be accountable for driving revenue, hitting SLAs, and maintaining quality standards. For your customer base, you will kick off new projects and pilots, own the account plan, manage day to day execution for customers, work cross-functionally to deliver customer SLAs, and drive account consumption.
You are the ultimate all-rounder, triaging customer issues and support, using data and analytics to align internal resources around a successful customer experience, while also being the main contact and advocate for customers' engineering and operations teams. Your bias towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on SLAs. You have a track record of managing customers to renewal and supporting sales teams managing upsells. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Supply, Product Operations, Product Managers, and many others.
The blend of operations and customer management to drive our most important outcomes make this a unique and exciting role at the heart of Scale's operations.
The ideal candidate is customer-driven, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.
Last updated: 744 days ago
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