Hospitality Agent (Morning) - New York City - Sonder
With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.
Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe.
Our Hospitality Agents are Sonder’s eyes and ears on the ground throughout the city. This is one of the most versatile roles at the company and is best fit for someone who wants to be on the move. This role is set in a fast-paced environment with constantly shifting responsibilities and challenges. Your main focus is to create a fantastic guest experience by completing pre-arrival checks (to ensure guests don’t have any problems) as well as deal with guest issues, and request in an effective and efficient manner when they do come up.
The primary responsibilities of the New York City Hospitality Agent will be superb field work, which includes (but not limited to): completing your assigned field tasks, helping with basic maintenance, Quality Audits, ensuring information is recorded and relayed properly, and navigating our warehouse.
You will help inspire unforgettable moments of joy and discovery by offering your relentless search for setting up a perfect experience, and unrelenting ability for creative problem-solving.
HA performance will be based on your ability to complete tasks in an efficient manner, problem-solve issues independently, prioritize tasks, implement processes, and communicating effectively.
Last updated: 697 days ago
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