Product Manager, Merchant Experiences - Stripe

Product Manager, Merchant Experiences

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe Dashboard team works with teams across Stripe to define, create, and deliver merchant-facing experiences that cut across product areas. We are strategic partners to all other Stripe product teams in ensuring a high quality end-to-end merchant experience in Stripe Dashboard. We are responsible for creating well-functioning and beautiful product experiences that merchants love.

What you’ll do

We are looking for a product leader who is passionate about building great B2B product experiences and can define the future vision of Stripe Dashboard. In this role, you’ll be working across the company to understand users, product, and business needs to define new capabilities in the Stripe Dashboard that will support ever-growing merchant use cases. This team looks to maintain a high quality experience for all Stripe products and to evolve that vision forward continuously. In this role you will work as part of Stripe’s Platform and Ecosystem team.

Responsibilities

• Proactively discover and define Dashboard strategy to solve user problems and maximize Stripe’s value for merchants
• Set direction and define prioritized roadmaps for multiple Dashboard engineering teams
• Partner with multiple Stripe product teams to ensure their product vision aligns to the broader Dashboard strategy and iterate collaboratively on the best merchant experience
• Contribute to the visioning, sequencing, tactics, and execution of a multi-phased overhaul of horizontal Dashboard experiences 
• Independently lead and drive product initiatives for the org 
• Own the Dashboard strategy and execution within Stripe and regularly present your work to company leadership
• Run team meetings and direct product team operations collaboratively with your engineering counterpart, tech leads, designers, user researchers, and data scientist 
• Work in ambiguity and be able to set and achieve priorities that find the perfect balance between both user and business needs
• Partner with Stripe’s central design team to define and enforce a set of quality and craft standards that maintain Stripe’s deep commitment to craft & product excellence 
• Lead and mentor peer or junior PMs through collaborations with other product teams.

Who you are

We’re looking for that exceptional product leader who sets compelling product strategy and operates effectively in matrix organizations.

Minimum requirements

• 12+ years relevant product management experience in B2B SaaS or financial technology products
• Ability to operate independently at a high altitude to turn ambiguous, complex, horizontal problems into concrete visions (in partnership with cross-functional stakeholders) that bring together multiple team strategies
• Excellent communication and operational skills 
• Track record of delivering successful B2B products at scale 
• Strong craft and visual design skills
• Comfortable presenting work to company leadership regularly

Preferred qualifications

• Ability to structure complex problems and product ambiguity
• Experience partnering closely with design and other cross-functional teams to set design standards that are backed by solid product rationale 
• Ability to translate user problems into clear product direction
• Experience creating flexible and scalable frameworks and guidelines for rapid iteration and experimentation

Last updated: 3 hours ago