Engagement Manager - SumUp

Join our Engagement tribe at SumUp and drive impactful initiatives to empower businesses and fuel growth. As our Engagement Manager in Brazil, lead strategic efforts to boost merchant TPV, curb churn, and drive bank product adoption and upselling.

Diversity and inclusion are fundamental values at SumUp, and we welcome applicants of all genders who thrive in collaborative environments. Enjoy the flexibility of a hybrid work model, with three days per week onsite at our São Paulo office in Pinheiros, enabling both in-person collaboration and work-life balance.

What you'll do:

• Strategically plan and execute engagement initiatives in line with SumUp’s business goals and market trends, focusing on reducing churn and increasing merchant engagement through new product offerings to enhance Total Payment Volume (TPV) and net revenue.
• Lead, develop, and mentor both direct and indirect team members to implement SumUp’s strategy into actionable plans. This includes overseeing:

1. CRM (customer relationship management) analysts, responsible for communication strategies with our merchants.
2. Engagement team, comprising sales executives and leaders tasked with retaining and engaging merchants.
3. Engagement intelligence analysts who identify engagement opportunities, churn prevention tactics and measure their effectiveness.

• Manage the team’s Profit and Loss (P&L) to ensure profitability, allocating investments to initiatives with the highest return on investment (ROI), and providing clear visibility of critical Key Performance Indicators (KPIs) to the organization.
• Collaborate across functions, both locally and globally, including product, marketing, sales, and finance teams, to identify opportunities, conduct experiments, deploy new projects and ensure alignment with company-wide initiatives.

You’ll be great for this role if:

• Possesses an analytical mindset, adept at interpreting data and customer feedback to drive informed decisions
• Demonstrates hands-on experience with A/B testing, funnel optimization, and implementing user engagement strategies
• Demonstrates a proven track record of fostering successful team performance and prioritizing customer success
• Proficient in financial modeling to support decision-making processes with data-driven insights
• Strong skills in people development and team management, promoting growth and collaboration
• Exceptional abilities in stakeholder management and negotiation, facilitating effective communication and relationship-building across diverse teams
• Displays high energy and motivation to mobilize stakeholders and drive initiatives forward
• Takes a proactive approach to work, managing multiple projects and priorities with ease
• Embraces a growth mindset, continually seeking opportunities for improvement and innovation
• Exemplifies excellent communication skills, conveying complex ideas clearly and concisely
• Thrives in dynamic environments, adapting quickly to change and maintaining a sense of urgency to deliver results
• Demonstrates decisive pragmatism, making calculated risks and embracing ambiguity with confidence

Why you should join SumUp

• We’re a truly global team of 3200+ people from 80+ countries, spread across 4 continents
• The opportunity to work on large scale fintech products used by millions of small businesses around the world
• A dedicated annual Learning & Development budget (R$10.000/ year) for attending conferences and/or advancing your career through further education
• Enrollment onto our virtual stock ownership program - you will own a stake in SumUp’s future success
• A corporate pension scheme 
• The opportunity to work on large scale fintech products used by millions of businesses around the world
• Access to the SumUp Sabbatical, our Employee assistance program for mental health as well as Fitness and language learning benefits.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Last updated: 7 hours ago