Application Support Engineer I (CRM)

Application Support Engineer I (CRM) - Tekion

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

Job Description

We're looking for an enthusiastic individual who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Key Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ability to understand the application both functionally and technically

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Skills and Experience

Previous experience in application, production or product support

Ability to learn and master employer-specific software

Complex problem solving

Written and verbal communication skills

Ability to diagnose & address application issues

Candidate should be ready for rotational shift

Basic understanding of automotive industry

Perks and Benefits

Competitive compensation and generous stock options  

100% employer-paid top-of-the-line medical, dental and vision coverage 

Great benefits including unlimited PTO, parental leave and free snacks and beverages 

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper   

Work on the latest and coolest technologies – everything is home-grown and built ground-up  

A dynamic work environment with a strong sense of community and collaboration  

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  

Exciting opportunities for career growth and development  

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For California residents you can review Tekion's California Privacy Policy here.

Last updated: 8 days ago