Enterprise Launch Manager - TripActions

As a Launch Manager on the Customer Success team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance. 

What You’ll Do:

• Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments.
• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions 
• Partner with Customer Success as a customer-facing consultant to drive complex, multi-stakeholder global implementations across industries to understand the customers’ business and technical needs related to the implementation and adoption of the Navan platform
• Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate Navan’s features into existing workflows 
• Assist customers in navigating the technical aspects of the onboarding process and identifying when to best utilize the Technical Resource Manager
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period
• Lead training sessions for multiple external stakeholders including executives and end users.

What We’re Looking For:

• 5+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once. 
• You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
• Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen. 
• Adept at risk identification and assessment while being able to think critically and creatively to find solutions for customers and internal stakeholders. 
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel to visit customers and prospects
• Must speak fluent French

Last updated: 8 hours ago