Data Analytics Manager - Upgrade

Upgrade is a fintech company that helps everyday consumers move in the right direction with responsible financial products that put more money in their pockets. We were the fastest-growing company in the Americas in 2020 according to the Financial Times, and Upgrade Card is currently the fastest growing credit card in America according to the Nilson Report. In the last five years, over 25 million people have applied for an Upgrade card or loan, and we have delivered over $16 billion in affordable and responsible credit to consumers.

Upgrade has been named a “Best place to work in Fintech”, “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received multiple awards for being one of the best companies to work for with respect to Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1,250 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

Role

Data Analytics Manager to lead and grow our Analytical Insights & Decision Optimization team. This key leadership role will support the build-out of the team and drive the increase in organizational value of the Phoenix Service Center through better "influencing" decision making (Analytics), and "optimizing" decision making (Predicting).

We have large data sets that need to be analyzed to better understand our business and to identify new opportunities for efficiencies and improvement. You and your team will be responsible for setting up an operational DataMart, automating business-critical reporting, data mining and exploration, data modeling, and communicating critical insights to improve decision making. This team will also work with business teams across the Phoenix Service Center to support things like capacity planning, workload forecasting, workforce analytics, business impact analytics, call center analytics, and customer analytics.

Last updated: 416 days ago

Home Upgrade Jobs