Senior Analyst, Customer Experience - Upgrade
Upgrade is a fintech company that helps everyday consumers move in the right direction with responsible financial products that put more money in their pockets. We were the fastest-growing company in the Americas in 2020 according to the Financial Times, and Upgrade Card is currently the fastest growing credit card in America according to the Nilson Report. In the last five years, over 25 million people have applied for an Upgrade card or loan, and we have delivered over $16 billion in affordable and responsible credit to consumers.
Upgrade has been named a “Best place to work in Fintech”, “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received multiple awards for being one of the best companies to work for with respect to Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1,250 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.
The Senior Customer Experience Business Analyst supports the customer experience team through leading and contributing to people, process, and product (3Ps) improvement through transformational technology and strategy. This individual will lead projects utilizing process improvement best practice methodologies (e.g. lean six sigma), machine learning (ML), natural language processing (NLP), data analytic skills, functional knowledge, and business acumen.
Department Overview
The Customer Experience team is responsible for leading Upgrade’s customer experience in our journey to offer more value and a better experience to our customers through affordable and responsible loans and cards.
Last updated: 416 days ago
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