Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, Ireland, UK, and Germany today.
We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.
The Communications team is seeking an experienced and dynamic Senior Manager, Social Support & Insights to lead the team that is responsible for ensuring a supportive experience for our community across various social media channels and relaying critical feedback gained to the relevant internal teams to ensure we are constantly improving for our sellers and buyers.
The Social Support & Insights team is a hybrid of both the Social and Community functions with an emphasis on finding new ways to support our community where they are, create content that is informative and educational for product announcements and commonly seen issues, and continue to build out the systems we use to ensure we are providing the right level of care across multiple platforms. This person will also work closely with the Community, CX, Trust & Safety, and Product teams to collect valuable insights into our community to ensure we are constantly improving for our sellers and buyers.
This role reports into the VP, Communications.
In this role you will:
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Senior Manager, Social Support & Insights, you should have 7+ years of experience in consulting, operations, or strategy-related role at a fast-growing startup, plus:
For US-based applicants: $155,000/year to $200,000/year + benefits + stock options
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Last updated: 4 days ago
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