SDR Team Lead - Wonders

About Us

At Wonders we build products that empower small brick and mortar restaurants, liberating them from the operational burden of running their business. The Wonders platform helps accomplish this by providing a frictionless connection between our clients and their customers, empowering them to focus on creating a better experience for their customers while helping their business thrive.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For

Wonders is looking for a Sales Development Representative (SDR) Team Lead to help scale our growing Sales Development function in Kuala Lumpur, Malaysia. As a lead of SDRs, you will oversee up to 10 SDRs, build and improve SOPs, and be tasked with helping drive greater operational efficiencies. This is a player/coach role with the expectation this individual will be able to roll up their sleeves and help generate pipeline as needed.

This is a permanent night shift position. Specific work hours will be discussed during the interview process.

What You’ll Accomplish

• Lead, mentor, and train a team of Sales Development Representatives (SDRs)
• Take ownership of and oversee metrics and objectives crucial for achieving monthly, quarterly, and annual targets
• Assume the role of a proactive "player-coach" and collaborative team player to enhance processes and boost overall performance, rolling up your sleeves when necessary
• Closely partner with the SDR Manager, cultivating an atmosphere of ongoing learning within the Sales Development Team
• Offer regular visibility and insights into sales development activities, hand-offs, dispositions, and outcomes across regions, teams, and individual performances
• Work alongside Revenue Operations to manage and update sales pipeline information in the CRM, including sales opportunity details, contact data, and call/meeting history
• Implement, refine, and standardize key sales processes to establish consistent and repeatable actions that reliably drive revenue growth
• In collaboration with Sales Enablement, continuously refine sales cadences, pitches, and collateral to maximize effectiveness
• In collaboration with Marketing, create targeted outreach strategies and promptly respond to inbound leads

About You

• Professional-level fluency in English & Mandarin (both spoken and written)
• At least two (2) years of relevant Team Leader experience managing a minimum of 5 direct reports, preferably working in a Sales Development or Business Development capacity
• Strong passion for helping people through coaching and problem solving
• Ability to work well in an ambiguous environment and thrive
• Bachelor's degree or college experience preferred
• Bonus: The ideal candidate has experience in the restaurant-technology industry

Qualities That Will Make You Successful In This Role

• A self-motivated and disciplined individual with strong oral and written communication skills
• Previous managerial experience in overseeing an outbound Sales Development team, particularly focused on calls, within a rapidly expanding SaaS company
• Proven track record leveraging cold calling techniques to drive sales excellence and team success
• Driven by metrics, possessing an analytical mindset for addressing business challenges and coaching sales representatives
• Experience using Salesforce and a modern sales stack
• Dependable and consistently delivers performance and provide timely support for the team - day in and day out
• Comfortable working in a fast-paced and constantly evolving environment

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

Last updated: 12 days ago