Customer Onboarding Specialist with French

Customer Onboarding Specialist with French - Yotpo

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Customer Onboarding Specialist , you will be responsible for leading customers through one or more of Yotpo’s products setup, training, and initial program or campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.

What you'll do:

Proactively guide your customers from deployment to launch to ensure a successful onboarding process to the Yotpo software

Manage a varied book of onboardings at various stages of the process

Ensure all customers complete the required technical setup efficiently and according to project plan and timeline

Train and educate customers on how to effectively utilize Yotpo products

Strategize on growth-oriented campaigns for your customers to set them up for success with their CSM post-launch

Improve and scale the Yotpo setup process

Act as liaison between customers and the sales, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding

What you need:

Must - fluency in French and English

2+ years experience in a client facing role, preferably in a SaaS, e-commerce, or marketing environment

A proactive attitude and record of building rapport from initial conversation and throughout the client lifecycle

Superior organisational and prioritization skills, along with focused attention to detail

2+ years experience in project management and implementation

Technical aptitude, including general knowledge pertaining to web and APIs

What we offer:

Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town

Individualized career development, rewards and recognition.

Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country

Additional health insurance package

Internal mobility program and refer-a-friend program

Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution

Food vouchers – monthly

E-learning portals and knowledge sharing sessions.

Company backed Hackathons, Tech conferences, workshops events, etc

Stocked kitchen and bar.

Equity in options.

Hybrid working – 2 days/week in the office.

#LI-Hybrid

Last updated: 10 hours ago